What do I do if the unit I bought breaks down?

The first thing you should do is contact us to find out if it is still in warranty. If it is in warranty we can call out an engineer to your premises. If the item is found to be faulty then the engineer we send will service the unit free of charge to you. However, if we send an engineer out to you and they find that the fault is with the operator of the machine then this call out and labour will be chargeable to you.