FAQs

Frequently Asked Questions


Most of the equipment the site we delivery within 3-5 working days. This can sometimes change depending on stock levels or the destination - e.g. if you're looking for delivery to the tip of Cornwall or the far side of Norfolk it can sometimes take a little longer.

With Bespoke Fabrications delivery dates can vary quite a bit because we are both involved in the desigining process and we don't start actually making the units until we are both 100% happy with the design. However on most projects we normally deliver within 15 working days from receipt of order.

It doesn't happen often, but if your unit or piece of equipment has arrived and you think it's damaged you need to contact us immediately. Please take some photos of the damage and the packaging it came in and email them to sales@kitchensolutions.co.uk. We will assess the photos and get back to you asap.

Yes.  All prices listed on this website are inclusive of delivery to addresses in mainland UK except the Highlands. If you are looking for delivery to Northern Ireland, the Highlands, or any of the Islands, please contact us by phone or email to get a quote.

This refers to the voltage at your premises. Smaller commercial premises and domestic premises tend to use Single Phase. Most commercial and larger premises tend to use Three Phase.

Single phase units should be used when you are sure that your supply is at 230v whereas Three Phase rquires your supply to be at 400v.

If you are unsure you should contact your electrician.

The first thing you should do is contact us to find out if it is still in warranty. If it is in warranty we can call out an engineer to your premises. If the item is found to be faulty then the engineer we send will service the unit free of charge to you. However, if we send an engineer out to you and they find that the fault is with the operator of the machine then this call out and labour will be chargeable to you.

We have a blog post all about this! Click here to read it

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If there is a column in the corner of your room or boxed-out pipes & cables then your table probably wants a corner cut-out.  The table and the upstand now go around these, allowing your table to sit flush against the wall regardless.
Tile Return

A wall bench has an upstand, the upstand has a tile return.  The tile return allows the upstand of the wall bench to sit 20mm from the wall.  This literally allows you to place your kitchen tiles on the top so that the tiles are sitting on top of the 'tile return' at the back of the upstand.

 

One of the differences between a Centre Table and a Wall Bench is the Upstand.  The upstand is like a lip or a small splashback along the rear edge of the table that stops any liquids dripping down the back of your table and therefore down the wall. As well as to the rear, we can add upstands to the left, right and front of the table, or even to all edges if that's what you need.


When you have a sink in a stainless steel top the area immediately around the sink bowl is recessed to prevent water from splashing out of the bowl. 

On bespoke units you can choose not to have this.